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Our refund policy allows customers to request a refund within 24 Hours of purchase for eligible products or services.Â
Welcome to AceAmcQ, your premier destination for comprehensive AMC exam preparation. We are dedicated to your success and are here to support your learning journey. At AceAmcQ, we strive to ensure a satisfactory experience for all our customers. This Refund Policy outlines the guidelines for requesting a refund on our subscription-based preparatory products.
Our goal is to offer the finest and most reliable preparatory resources for your preparation. Our refund policy is designed to be fair and transparent, ensuring that our users are satisfied with their experience with AceAmcQ. Please note that we adopt a strict/no refund policy in most cases in order to ensure the best user experience and quality of our products.
Unless otherwise mentioned in this agreement with AceAmcQ, no refund, cancellation or changes to subscription shall be allowed.
Please read our terms and conditionsÂ
Read our refund policy below.
Refund requests must be made within 24 hours of your initial subscription purchase. After this period, no refunds will be issued.Â
Users may request a refund within 24 hours of activating any subscription.
To be eligible for a refund, contact our support and make them aware of the reasons why you are requesting for refund, provide any screenshots, videos or other evidence(if applicable).
User may not be able to request for a refund if they have used ≥ 10% from the Qbank database or have launched any of the other resources (self-assesments recalls bank) . In case a request is eligible for refund a pro-rated amount for the remaining unused Qbank database of your subscription period will be refunded.
A cancellation fee of 10% of the total purchase price or a minimum of $10 and any fee applicable by stripe or platform used for payment may apply to all refund requests to cover administrative and processing costs.Â
Refunds requested for unauthorized purchases are taken seriously by AceAmcQ. We understand the importance of safeguarding our customers’ accounts and funds. In the event of an unauthorized purchase, we utilize advanced fraud detection measures, including Stripe Radar, to investigate and verify the transaction. Once we confirm that an unauthorized purchase has occurred, we promptly process a refund to the affected customer’s payment method.
Partial refunds may be considered under certain circumstances at the discretion of AceAMCQ. These circumstances may include but are not limited to:
Service Disruptions: In the event of prolonged service disruptions or technical issues that significantly impede a customer’s ability to access and utilize our subscription services, a partial refund may be provided for the affected period.
Unsatisfactory Service Quality: If a customer experiences persistent issues or dissatisfaction with the quality of our subscription services, a partial refund may be offered as compensation for the inconvenience.
Inadvertent Overpayment: In cases where a customer inadvertently pays more than the specified subscription fee, a partial refund may be issued to rectify the overpayment.
Change in Subscription Plan: If a customer wishes to downgrade their subscription plan to a lower tier with reduced features or content, a partial refund may be provided for the price difference between the two plans.
It is important to note that the eligibility for partial refunds will be assessed on a case-by-case basis, and AceAmcQ reserves the right to determine the applicability of such refunds based on the specific circumstances of each case. Additionally, any refunds granted will be subject to the terms and conditions outlined in our refund policy.
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At AceAmcQ, we understand the importance of timely refunds. Our standard refund processing time is typically 5 to 10 business days for refunds processed through our payment platform, Stripe. Please note that actual processing times may vary based on individual circumstances and payment methods. We appreciate your patience and assure you that we’re working diligently to expedite the refund process.